BLACK AND PINK ZEBRA RUG DRIVER
We have no control over which of these options the driver selects or where they choose to leave an item.
BLACK AND PINK ZEBRA RUG HOW TO
Alternatively, they'll leave a calling card confirming that they've either left it with a neighbour, left it in a safe place or when they will try to re-deliver, or give you details on how to collect it. If this isn't possible, our delivery partner will try to deliver again the next working day. Please bear this in mind before placing an order If nobody is usually home during the daytime. Someone needs to be in when your parcel is due to be delivered as we require a signature. Please note all items are sent out individually, If you have ordered more than one Rug it may arrive separately, Please check your order confirmation page to see if the second item has been dispatched or not. Our couriers deliver Monday-Friday 8am-8pm (excluding public holidays) We are unable to provide a time slot. Many of our couriers are currently dealing with backlogs and driver shortages that may cause some items to take a day or two longer than usual, most of our orders do arrive on time, allowing for any delays in transit beyond our control. Once dispatched we send all orders on a 24H or 48H service, Varies by Rug Size/Weight Whilst we dispatch all orders on the above service, we are politely asking customers to please allow up to 5 Working days for delivery before reporting your item missing. We do not alter the delivery address it gets sent automatically to the courier exactly as entered, If you have provided the incorrect address please contact us.Īll orders are sent via courier we do not offer a collect in person option. We find that the majority of our delivery issues are to Apartment/Flats, if there are any particular details they should be aware of regarding access to the property please let us know. We only have access to the same tracking data we send our customers If your item is showing as delivered but you have not received it - Please first check if it has been left in a safe place or with a neighbour, especially if you live in an apartment/flat, then please contact us. Rug Love is not responsible for any delays once the piece has left our premises. In stock orders are dispatched within 1-3 working days (Mon-Fri) excluding public holidays.Please note all items are sent out individually, If you have ordered more than one Rug it may arrive separately, Please check your order confirmation page to see if the second item has been dispatched or not.
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